Customer Connection

Much of our customer input is rooted in the Sensus Partner and Advisors Network (SPAN), which is celebrating an exciting milestone this month with their 200^th member joining! SPAN is available to all of you and provides a unique opportunity to have direct input to our solutions development. It’s also a fantastic forum to exchange experiences with your peers.

SPAN holds its annual business meeting at the Reach Conference, which is only 125 days away. We’ve made some great additions to the conference this year, including our Watermark volunteer opportunity. This is the first time we’re hosting a service activity with our customers, partners and distributors at the conference and I hope you will join us. We also have added more hands-on training for you, along with an exciting lineup of customer and partner sessions.

I hope to see you there and I welcome the opportunity to work together to innovate, learn and grow.

Colin R. Sabol

Senior Vice President and President
Xylem Measurement & Control Solutions

The Comanche team found a network that could speed up data delivery for its more than 9,000 members. Their aging PLC system provided the framework for a seamless transition to AMI. They launched a solution consisting of Sensus smart meters which ran on the point-to-multipoint FlexNet® communication network. The technology upgrade helped the co-op to deliver data over its diverse terrain, improve operational efficiency and reduce the number of trucks out on the field.

Read the case study to learn more about Comanche’s deployment of the Sensus AMI solution and how it has allowed them to be more strategic for their members.

The next customer spotlight could be you. Contact Lindsay Hill to share your story.

Steve brings more than 25 years of leadership experience in engineering, marketing and product management. Prior to joining Xylem, Steve drove the international expansion of a technology supplier to mobile operators globally and previously served as Vice President and General Manager at Eaton, a large multinational power management company in the industrial sector, where he ran the Wireless Solutions Group.

In Steve’s new role at Xylem, he and his team will work to grow the international product portfolio, develop new solutions and move forward with priorities for innovation.

“We’re focused on product innovation and services that help our customers by bringing resilient, cost-effective solutions to market,” said Steve.

Sensus recently celebrated the controlled launch of Stratus IQ™, a market-leading electric meter for smart grid applications. This product is a key example of a solution concept and specification driven by the voice of the customer. The teams worked collaboratively with technology experts, including within other M&CS groups, to ensure a fully-rounded solution approach. The result was a product that was not only obsessively designed and tested to be indestructible, but had the intelligence and feature set to give utilities commercial and industrial power in a residential meter.

Since the beginning of this year, across Xylem’s M&CS division there were ten major product launches. These products continue to advance important capabilities for our customers, and Steve’s teams have significant efforts underway with customer-specific development to unlock new growth. This includes staying in tune to industry shifts and investing heavily in security to support our customers in the ever-changing world. Priorities for innovation include:

• Leveraging global R&D investments to drive enhanced collaboration and resource efficiency
• Driving pervasive security solutions to protect customer’s assets
• Growing products through customer-centric solution delivery
• Advancing communications technologies and software innovation

“Insights into customer needs are essential to help us with product development requirements,” said Steve. “We’re committed to driving solutions based on customer input, and that focused investment remains crucial to our success.”

This year we’re bringing you even more content and new opportunities for networking and activities:

• Welcome Reception – Join us to kick off the conference with food trucks, drinks, games and a DJ spinning your favorite tunes
• Packed Agenda – Be inspired by Keynote Speaker Josh Linkner and build your schedule from a selection of more than 200 conference sessions and hands-on Learning Labs
• New Activities – Participate in recreational activities in the Anaheim community, including a Xylem Watermark volunteer event in Orange County
• Closing Celebration – End the conference on a high note where you’ll enjoy dinner, roaming entertainment, a band and other fun surprises

At the conference, we also celebrate customers, distributors and employees we have gone above and beyond by presenting the Sensus Reach Awards. If you know someone who deserves recognition for their dedication to serving their customers or community, nominate them for a Reach Award. All submissions must be received by August 2.