Customer Connection

So when I watched parades line up to cheer on healthcare workers from afar, I would also stop to thank our utility workers for the essential service you bravely provided. How overnight, you transformed your workforces. How every time a student could safely join a remote classroom or a medical worker washed their hands, I knew our customers made that possible by providing water and electricity. You all creatively used the technology you already have and quickly deployed new solutions where needed.

While you continue to manage through uncertainty, know that we are here. To help you respond in times of crisis, including through our Watermark assistance programs. To facilitate conversations with you and your peers, such as at the upcoming digital Reach conference. To support your essential work.

Thank you all for your continued partnership, and all of the important work you did this year. I look forward to continuing this discussion at Xylem Reach 20.

Sincerely,

Colin R. Sabol

Senior Vice President and President
Xylem Measurement & Control Solutions

In all these circumstances, we’ve seen our customers use technology and data to restore services quickly. We’ve also seen our customers go above and beyond — not just restoring services, but going the extra mile to support their customers in times of need. One large electric and natural gas utility in the Mid-Atlantic pledged more than $1 million to organizations that support individuals whose incomes were most affected by the COVID-19 pandemic and funding for housing assistance and food distribution. Many of our customers offered payment assistance plans, or established emergency funds to support customers. One large natural gas distribution company contributed more than $1 million to organizations focused on energy assistance, homelessness and family services.

All of this came at a time when many of you had to adjust disaster preparedness plans you had in place. Through our Sensus Partner and Advisor Network, we learned that more than 70% of our customers have business continuity plans in place, but are evaluating how they should be adjusted given the “new normal” of the past six months. This includes smaller staffs and flexible working arrangements, along with adapting for enhanced cleaning, sanitizing and safety precautions.

We want to hear how you are innovating to better support your organization and community. What specific adjustments has your organization made? To share your story, please contact Lindsay Hill and the next customer spotlight could be yours.

One customer in the Pacific Northwest recently shared that “one of the benefits the Sensus AMI system has offered in times like these is our ability to help customers remotely and read our meters without having any customer contact.”

If you’re looking at other AMI opportunities without capital investment, we offer Network as a Service (NaaS), where your services are managed, monitored and maintained through our Network Operations Center (NOC), ensuring that your network is always up and operating. Amidst severe weather and other disasters, we’ve seen immediate value of these data centers where we have back up and safety within the center. Additionally, a Software as a Service (SaaS) cloud-based environment can support hosting many of your software solutions in a continuous, accessible location.

If you want to learn more about AMI, SaaS, NaaS or other solutions to propel you in the future, contact your Sensus sales representative.

• Utility presentations from our customers across the country and around the world, sharing how they maximized their networks and handled challenges along the way
• Panel discussions on leading trends in energy and water management
• Sessions on new technology development
• Hardware and software demos from subject matter experts across our Xylem family
• Executive conversations with Xylem leaders
• A live keynote sessions from tech entrepreneur, innovator and author Josh Linkner
• A virtual exhibit hall featuring our partners
• Networking lounges for a peer-to-peer exchange of ideas

Register today! If you’ve already registered, you can log in to check out all of the on-demand content available and the upcoming schedule. Then, join us on October 13-14 for live sessions!

This includes the following specific programs to support your community:

• Watermark Partner Community Grants Program: If you’d like to partner with a nonprofit organization engaged in COVID-19 response efforts in your community, you can apply for a Xylem Watermark grant up to $25,000 to support the nonprofit organization directly. Learn how other customers are providing food to out-of-work restaurant and hospitality workers, providing meals to the food insecure and more through this program: https://www.xylem.com/en-us/watermark/covid-19-response/providing-food-to-out-of-work-restaurant--hospitality-workers/.
• Watermark Partner Contributions Program: Xylem Watermark has committed $500,000 to provide a 1:1 match of customer donations to COVID-19-related nonprofit programs. You can either make a donation to existing initiatives through the Watermark Community Impact Portal or establish a matching fundraiser for a different nonprofit you would like to support.

To apply for a grant, make a donation or establish a matching fundraiser, visit https://www.xylem.com/en-us/watermark/covid-19-response/.